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Ten years on and stronger than ever… Are we really 10 years into this journey? Its January 2021 and we are just starting lockdown III in the UK, what a time to look back on 10 years of freetobook. It’s November 2010 and we facilitate our first direct booking which was the culmination of a year’s worth of programming work for the […]
Beware Review widgets that steal direct bookings Our friends over at cobooking.com have shared their recent blog on the danger to direct booking posed by third party review widgets. Cobooking exposes review widget dangers. For far too many years we have put up with dodgy review widgets that cheat properties out of direct bookings. Widgets, badges and awards touted by large “reputable” […]
TripAdvisors’ Best Congratulations to all the properties that have been featured in this year’s Travellers’ Choice Awards.  We all know the hard work and effort required to achieve excellent guest feedback so it’s wonderful for that to be acknowledged. We’d like to give everyone a GREAT BIG ROUND OF APPLAUSE. There are various award categories that work […]
Digital registration automated, integrated and contactless With the new Digital Registration form you can make your guests’ lives easier and safer. Guests simply complete their forms remotely before arrival making social distancing at check-in easier whilst also saving you time and paper.  It takes seconds for them to complete and when completed it appears neatly in your […]
Automation, automation, automation There are three things we need to recognise about hospitality in these new COVID times; automation, automation and automation. Automation can make processes contact-less, be used to collect vital information and communicate more easily. All these things help build confidence and trust between you and your guests whilst saving hours on boring repetitive tasks. Let’s […]
Getting back open Operating in the current COVID19 world Operating in a world with COVID19 is a test for all the accommodation industry and it means having to adapt as things change and new information becomes available. It is initially unsettling for everyone, including guests, but there are basic steps that properties can take that will be the […]
Messaging reduces face-to-face tasks Communication is only the first part of Messaging, there is so much more. Your Messaging is fully integrated with your bookings so you can digitise parts of the guest experience, replacing some of your face-to-face interaction. We call these “Guest Actions”, they are perfect for automating processes that were manual (saving you time) and/or replacing […]
Manage Covid-19 As accommodation businesses start to enter the next phase of managing COVID-19, guests are looking for reassurance that the accommodation they are booking is as SAFE as possible, and the people operating it will be taking measures to protect them.  It is important that properties start to put measures in place now to deal with […]
Guests love Messaging As a guest we all love that time leading up to our holiday, the anticipation and excitement. The wind down from work and daily bind as we get our heads and hearts into holiday mode. Never have we been more ready for a break. Preparation and planning, brings a hint of anxiety to the excitement. […]
Smart Guest Messaging As technology develops so do your guests’ expectations. In the last 5 years messaging apps have flourished and entered our everyday lives. This has again accelerated in the last few months as we’ve have had to find ways to communicate with loved ones that we can’t visit. Family and work WhatsApp and Messenger groups have […]
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