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Case study: Heddwyn

Situated in Craigside, a quiet area of Llandudno in Wales, Heddwyn is located less than two miles from the town centre. The property overlooks the Bodafon Fields and Llandudno Bay with views to The Great Orme.

The couple, who retired and sold up their accountancy business back in December, only opened their doors to guests in April of this year. They have welcomed walkers, cyclists and even motor bikers from as far afield as Germany and Hungary. Many are heading into the area to take advantage of the National Cycle Route 5 and the North Wales Coastal Path.

Being new to the accommodation business, Hazel and Mike first turned to the Bed & Breakfast Association for help and advice on the best technology tools out there.

"The organization recommended freetobook and we signed up for online payment system FabPay as well as utilizing the online booking system and channel manager with Booking.com."

"As a secure online payment system, FabPay is designed to tackle credit card fraud. We learnt the hard way (before we started utilizing the card verification function of FabPay) with a booking for four nights where the card was invalid and the mobile number provided didn't work either. Now we always use FabPay's card verification. As we are both retired and rely on a certain level of income from our two roomed B&B property, it's critical to have this security process in place."

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