messaging vs email

Guest Communication | Email vs Messaging

As an accommodation owner, providing your guests with an unforgettable experience is the key to keeping them coming back and recommending your business to others. One of the most critical aspects of this is guest communication, which is why freetobook has developed a Messaging system that elevates your communication game to the next level.

Traditional email communication can feel clunky and impersonal, which is why our Messaging system is designed to be immediate and intimate, providing your guests with a more natural and engaging way to communicate. You can easily follow the conversation thread, showcase your professionalism, and include images in the flow, making it easy for guests to get all the information they need.

But Messaging isn’t just about providing a more fun and efficient way to communicate with guests. It’s an opportunity to provide them with the right information at the right time, which can enhance their experience and increase the chances of them leaving glowing reviews and recommending your business to others. By offering the best possible experience, you can build your reputation and brand, making messaging an essential tool for accommodation owners.

One of the best things about our Messaging system is that it can be automated, saving you time and effort. Plus, the easy one-click reply button keeps the conversation flowing and creates a better connection with your guests. You can easily see when a guest has opened your Message and if it has been read or not, allowing you to manage your guest communication better and ensure your Messages are being received and acted upon. The automated payment system, which is seamlessly integrated into the messaging system, simplifies payment processes, making it easier for guests and saving time for owners.

At freetobook, we’re committed to building solutions that help accommodation owners manage and grow their businesses. We understand that the guest experience starts long before they arrive and continues after they leave, which is why our Messaging system is a core part of our service. It offers your guests the maximum you can offer at every point of their journey.

As technology continues to advance, so do guests’ expectations. In recent years, Messaging apps have become increasingly prevalent in our everyday lives, and the pandemic has only accelerated this trend. The use of family and work WhatsApp and Messenger groups has skyrocketed, making it clear that messaging is a preferred method of communication for many.

Messaging is conversational, less formal, and richer in content. It allows for easy sharing of images, links, and other attachments, helping create stronger bonds and bringing people closer together. At freetobook, we recognised the importance of improving guest communication. That’s why we developed Messaging, which revolutionizes the way you communicate with your guests before, during, and after their stay.

We’re confident that using our Messaging system will help grow your guest relations, improve your guest experience, and build your reputation as a top-notch host; if you’re a freetobook customer, setting up our Messaging system is simple. Just head over to the “Plus” tab, and you’re good to go! If you’re not yet using freetobook, we invite you to sign up today and experience the benefits of our Messaging system for yourself.

How Do I Sign Up?

Freetobook customers can setup Messaging in matter of seconds in the Tab “Plus” or simply click here

For properties not yet using freetobook, why not signup today and enjoy all the amazing solutions we provide for accommodation owners worldwide.