Automating Guest Communications

Enjoy the Holidays Stress-Free with Automated Guest Communication

It’s the most wonderful time of the year! 🎶 But for those in the hospitality industry, it’s also one of the busiest times. You and your team might be juggling an endless to-do list, from decorating the property to managing bookings and creating magical experiences for your guests. Amid all this hustle and bustle, guest communication often becomes yet another task to tackle.

Thankfully, it doesn’t have to be. By automating guest communication, you can deliver exceptional service while freeing up time to truly enjoy the festive season.

The Gift of Automation 🎁

Imagine having a 24/7 personal assistant to handle guest communication effortlessly and on time. Sounds ideal, right? That’s exactly what automating with freetobook’s Messaging system can do for you. It’s like gifting yourself more time while keeping your guests cared for every step of the way.

Pre-Arrival Messages: Confirm bookings, share directions, and provide check-in details automatically. Your guests arrive prepared and reassured, and you save time answering last-minute questions.

In-Stay Support: Send scheduled welcome messages with local tips, festive greetings, or exclusive offers. Make sure your guests have a memorable experience without lifting a finger.

Post-Stay Follow-Ups: Automatically thank guests for their visit with a personalised message. Encourage reviews to help with your reputation – all while you focus on what matters most.

Automation doesn’t just save time, it improves the guest experience, helping you create memorable stays without the extra effort.

Save Time, Improve Guest Experience

The biggest perk of automating communication? Consistency. Guests receive professional, timely messages specific to their stay. With options to personalise templates, you can keep that warm, personal touch without adding to your workload.

Using Messaging, you can include images, links, and even special holiday greetings, making your messages warm and friendly. Imagine sending guests a festive “Happy Christmas” message alongside a picture of your beautifully decorated tree – all without typing a word in real-time!

Festive Perks for You 🎄

The festive season isn’t only about creating magical moments for your guests – it’s also about enjoying the magic yourself! By automating repetitive tasks, your team can gain some time back and embrace the festive spirit.

Deck the Halls: Spend more time perfecting Christmas decorations or baking treats for guests.

Enjoy quality time: With fewer inquiries to manage, relax with family or take a well-deserved break, knowing everything is taken care of.

Reduce seasonal stress: Automating communication helps everyone stay organised and allows everything to run smoothly, even during the busiest times.

Why Messaging is Perfect for the Holidays

During the festive season, efficient communication is key. Messaging combines the instant convenience of a text with the ability to share content like images, links, and attachments. With freetobook’s Messaging system, you can even see when guests have read your messages, keeping you one step ahead.

Features like scheduled messages make it easy to send festive updates – whether it’s a reminder about your Christmas Eve dinner or upselling details of your New Year’s Eve package. It’s quick and simple.

Make the Most of the Season 🎉

By automating guest communication, you’re not just saving time – you’re improving the guest experience. Guests feel cared for and informed, and you get to enjoy the festive period with peace of mind, knowing nothing has been overlooked.

If you’re already a freetobook customer, setting up Messaging is simple. Head to the “Plus” tab and get started. Not a customer yet? Sign up today and give yourself the gift of time this festive season!