In the picturesque Dutch town of Valkenburg, Hotel Hendrickx offers guests something a little different. The 11-room boutique hotel and its three stylish apartments operate entirely on self-check-in: no reception desk, no breakfast service, independent stays for travellers from across Europe.
For owner Jason, simplicity has always been the goal. Having run a more traditional hotel before, he knew how much time and energy were spent on repetitive admin, check-ins and endless questions. When he opened Hotel Hendrickx, he wanted to create a stress-free system for both him and his guests.
“I wanted everything to be as easy as possible. Guests don’t want to wait around; they just want to get to their room.”
Jason had already used freetobook for years at his previous hotel, so when he launched Hotel Hendrickx, trying GuestAppy felt like a natural next step. The result? A check-in process that practically runs itself.
Guests receive automated pre-arrival messages with links to a simple digital check-in form, directions, parking details and access codes. By the time they arrive, everything they need is on their phone, no printing, no waiting, no missed calls.
“People used to skim-read everyhing,” Jason laughs. “Now they can’t really go wrong, it’s all right there in one place.”
Before GuestAppy, check-ins could take up to 30 minutes per guest. Now, it’s instant. That shift has given Jason the flexibility to focus on running his business, not chasing forms or answering repeated questions.
“I don’t have stress anymore. Everything’s automated, and I didn’t realise how much easier that would make my life.”
For a small, independent hotel without reception staff, the difference is transformative. GuestAppy combines everything – messages, forms, and guest information – in a single, reliable system that guests actually use.
The app-style design of GuestAppy makes it feel familiar to guests and intuitive for any guest, no matter where they’re from. They can scroll back through messages, recheck access codes, or look up parking info whenever they need to. It’s sleek, simple, and intuitive, exactly what Jason wanted Hotel Hendrickx to represent.
“It looks professional and works like an app on any phone type and without having to download anything, guests love that. They walk straight in, everything’s ready, and it feels effortless.”
With GuestAppy, Hotel Hendrickx has created a guest experience that’s fast, friendly, and modern, all without needing extra staff or complex systems. It’s a perfect fit for small, independent hotels that want to deliver high standards with minimal hassle.
“It just works,” Jason says. “I’d definitely recommend it.”
GuestAppy helps independent hotels like Hotel Hendrickx deliver a seamless, stress-free guest experience from booking to check-out.
Scan the QR code to download the app
