GuestAppy

Make every guest’s stay smoother — with everything they need on their smartphone

GuestAppy makes your guests feel like VIPs

 

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Your guest does not need to download anything.
After booking, your guest receives a link to the Guest App

Guests like GuestAppy

When guests were asked, these were the words most commonly used to describe their use of GuestAppy

Messaging in One Tab

  • Guests see all booking communication in one tab
  • Take payments (via Stripe), send files and confirm details
  • Request reviews and conduct in-stay satisfaction surveys

Messaging in One Tab

  • Guests see all booking communication in one tab
  • Take payments (via Stripe), send files and confirm details
  • Request reviews and conduct in-stay satisfaction surveys

Digital Check-ins

  • Guests fill in their details in just a few taps
  • View and approve check in details on your control panel
  • Save time on check-ins so you can focus on your guests

Digital Check-ins

  • Guests fill in their details in just a few taps
  • View and approve check in details on your control panel
  • Save time on check-ins so you can focus on your guests

Email Capturing

  • Capture real emails of those who book via OTAs
  • Communicate with guests directly via their emails
  • No message is lost or distorted by OTA APIs

Email Capturing

  • Capture real emails of those who book via OTAs
  • Communicate with guests directly via their emails
  • No message is lost or distorted by OTA APIs

Guest Information Hub

  • Guests have instant access to essential information right at their fingertips
  • Room photos and amenities specific to the booking
  • Booking policies and arrival instructions

Guest Information Hub

  • Guests have instant access to essential information right at their fingertips
  • Room photos and amenities specific to the booking
  • Booking policies and arrival instructions

Exceed expectations, boost satisfaction, and streamline check-ins

Try out the interactive preview below!

Save time for you and your guests

Share stay information (policies, directions, amenities) in one place and streamline check-ins with arrival time updates.

Strengthen your brand and build loyalty

A branded guest web app that feels like your property — recognisable, memorable, and trustworthy.

Simple setup & easy sharing

A simple web link or QR code opens on any smartphone — zero friction for guests.


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Features of Your Guest App

Guest Information Hub 

All the information guests need, whenever they need it.

Messaging Chat

Seamless communication with your guests throughout their stay. 

Digital Check-ins 

Fast and secure — guests fill in their details in just a few taps.

OTA Emails Capturing

Reach guests directly and build loyalty beyond OTAs.

Feedback & Reviews 

Gather feedback directly from your guests.

Stripe Payments

Securely integrated and convenient payments feature.

Customise GuestAppy

Add your logo

Adding your logo is a simple yet effective way to reinforce your brand identity and create a cohesive guest experience.  

Custom colour

Why settle for a generic app when you can make it your own with a custom colour scheme? 

Unique domain

With a custom domain name, you can create a professional and cohesive online experience.

Case Studies

Slide 1

Ustay

How UStay made Guest Check-In a smooth experience with freetobook

With seven central locations sleeping up to 460 guests, most of their properties cater to big groups (10 to 16 people!). It’s a busy, high-energy business that relies on everything running like clockwork, especially when it comes to getting guests in the door.

Guests are more informed

“There’s less surprise about deposits or rules because they physically read and tick to confirm everything up front.”

Security’s tighter

“If there’s ever a dispute, we’ve got all the information securely saved. This is super helpful with card companies.”

Workload has significantly decreased

“The admin side has dropped massively. We can just get on with looking after the guests who are here.”

Slide 2

Estuary Lodge Motel

GuestAppy’s customisable design helped Estuary Lodge maintain its brand personality while presenting a more polished image.

“I love that freetobook has allowed me to design the app the way I want,” Donna remarks. “It connects our website and just flows so nicely. Guests think GuestAppy is ours, that we’ve built it ourselves! It makes us look so professional.”

That sense of ownership and personalisation has helped the small motel stand toe-to-toe with much larger hotel chains.

“The bigger places can be a bit blasé; you just get impersonal emails. But with GuestAppy, what we’re providing really does make us look that step up.”

Behind the scenes, Donna’s workload has become lighter, and her stress levels have dropped significantly.

“I can’t stand Booking.com,” she laughs, “but GuestAppy has reduced so many of the problems I had. It’s just taken away that stress.”

Now everything feels frictionless, from the first message to the final review.

“It’s smooth sailing for both us and the guests,” she says. “That’s what matters.”

Slide 3

Emlyn’s Coppice

GuestAppy has helped Emlyn’s Coppice offer a more seamless guest experience while saving Nic valuable time. By capturing guests’ email addresses and communicating directly, messages now reach guests more reliably, even those booking through OTAs.

“It puts everything in one place for me,” Nic says. “And it puts everything in one place for the guests. That’s the main thing I love about it.”

The setup process was quick and intuitive, and the benefits were immediate. GuestAppy made it easier for guests to find the information they needed and reduced the number of repetitive pre-arrival questions Nic received.

“Everyone seems to be using it,” Nic says. “And I’ve had far fewer messages from guests asking about check-in details, because it’s all right there.”

Behind the scenes, Donna’s workload has become lighter, and her stress levels have dropped significantly.

“I can’t stand Booking.com,” she laughs, “but GuestAppy has reduced so many of the problems I had. It’s just taken away that stress.”

Now everything feels frictionless, from the first message to the final review.

“It’s smooth sailing for both us and the guests,” she says. “That’s what matters.”

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Works on every device, your guest does not need to download anything!

How it Works

1
Set up your GuestAppy in a few clicks.
2
Guests will receive a message with a link to access the app, no downloads required.
3
Once the guest clicks the link, they will be taken to the messaging tab within the app where they can respond to your message or take other actions.
4
Guests can easily access GuestAppy through their internet browser.
5
Guests can explore the homepage and guide tabs for more information.
guest app for hotels

FAQs

GuestAppy is an online app. This means your guest opens the app by clicking on a unique link sent to them via Messaging. Your guest does not need to download anything; they view the app just like any other webpage.

GuestAppy is only available to use in conjunction with the freetobook online diary and Messaging subscription for accommodation owners.

GuestAppy early access available by request. Please contact us if you want to try it out.

Your guest does not need to download anything. Each guest receives a unique link to their own GuestAppy webpage.

GuestAppy is a web application, and it will work on any device with a modern browser.