GuestAppy

The best guest experience from start to finish

A professional, simple journey guests trust, without adding to your workload.

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UStay:
"It’s slick, simple, and it just works."
Emlyn’s Coppice
Estuary Lodge Motel:
"Guests know exactly what to do."
Estuary Lodge

Your guest does not need to download anything.
After booking, your guest receives a link to the Guest App

Be in control.

GuestAppy helps you bypass the OTAs and collect guests’ real email addresses, so your messages actually reach them. That means clear, reliable communication before arrival, no missing messages, no last-minute confusion.

Profile

“With Booking.com, you never know if your messages are going through. As soon as they fill in the check-in, I know I’ve got a direct contact. It’s brilliant.” – Estuary Lodge 

Be in control.

GuestAppy helps you bypass the OTAs and collect guests’ real email addresses, so your messages actually reach them. That means clear, reliable communication before arrival, no missing messages, no last-minute confusion.

Profile

“With Booking.com, you never know if your messages are going through. As soon as they fill in the check-in, I know I’ve got a direct contact. It’s brilliant.” – Estuary Lodge 

Digital check-in that guests actually complete.

GuestAppy’s Digital Check-In guides guests through everything in clear, simple steps before they arrive.

House rules, ID, security deposits and key details are handled securely and upfront, so there are no surprises on arrival. 

Profile

“It’s just so efficient. The phone barely rings anymore. Guests know exactly what to do, and we know they’ve read the rules.”   –UStay Liverpool 

Digital check-in that guests actually complete.

GuestAppy’s Digital Check-In guides guests through everything in clear, simple steps before they arrive.

House rules, ID, security deposits and key details are handled securely and upfront, so there are no surprises on arrival. 

Profile

“It’s just so efficient. The phone barely rings anymore. Guests know exactly what to do, and we know they’ve read the rules.”   –UStay Liverpool 

Fewer questions. Calmer arrivals. 

When guests know exactly what to do before they arrive, everything feels smoother. GuestAppy reduces repetitive questions and last-minute calls by putting clear, step-by-step information right in front of guests. 

Profile

“Everyone seems to be using it, and I’ve had far fewer messages from guests asking about check-in details.” – Emlyn’s Coppice 

Fewer questions. Calmer arrivals. 

When guests know exactly what to do before they arrive, everything feels smoother. GuestAppy reduces repetitive questions and last-minute calls by putting clear, step-by-step information right in front of guests. 

Profile

“Everyone seems to be using it, and I’ve had far fewer messages from guests asking about check-in details.” – Emlyn’s Coppice 

Everything guests need. All in one place.

From the moment they book, guests have one simple link with everything they need for their stay: directions, parking, house rules, check-in details and more. No searching through emails. No confusion on arrival.

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“People used to skim-read everything. Now they can’t really go wrong, it’s all right there in one place.”  – Hendrickx Hotel 

Everything guests need. All in one place.

From the moment they book, guests have one simple link with everything they need for their stay: directions, parking, house rules, check-in details and more. No searching through emails. No confusion on arrival.

Profile

“People used to skim-read everything. Now they can’t really go wrong, it’s all right there in one place.”  – Hendrickx Hotel 

Professional, but still unmistakably you.

GuestAppy gives your business a polished, modern feel, without losing your personality. You can customise colours, content and branding so it feels like a natural extension of your business. 

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“Guests think GuestAppy is ours, like we built it ourselves. It makes us look so professional.”    – Estuary Lodge 

Professional, but still unmistakably you.

GuestAppy gives your business a polished, modern feel, without losing your personality. You can customise colours, content and branding so it feels like a natural extension of your business. 

Profile

“Guests think GuestAppy is ours, like we built it ourselves. It makes us look so professional.”    – Estuary Lodge 

Features of Your Guest App

Guest Information Hub 

All the information guests need, whenever they need it.

Messaging Chat

Seamless communication with your guests throughout their stay. 

Digital Check-ins 

Fast and secure — guests fill in their details in just a few taps.

OTA Emails Capturing

Reach guests directly and build loyalty beyond OTAs.

Feedback & Reviews 

Gather feedback directly from your guests.

Stripe Payments

Securely integrated and convenient payments feature.

Future Releases

Guests like GuestAppy

When guests were asked, these were the words most commonly used to describe their use of GuestAppy

Case Studies

Slide 1

UStay

How UStay made Guest Check-In a smooth experience with freetobook

With seven central locations sleeping up to 460 guests, most of their properties cater to big groups (10 to 16 people!). It’s a busy, high-energy business that relies on everything running like clockwork, especially when it comes to getting guests in the door.

Guests are more informed

“There’s less surprise about deposits or rules because they physically read and tick to confirm everything up front.”

Security’s tighter

“If there’s ever a dispute, we’ve got all the information securely saved. This is super helpful with card companies.”

Workload has significantly decreased

“The admin side has dropped massively. We can just get on with looking after the guests who are here.”

Slide 2

Estuary Lodge Motel

GuestAppy’s customisable design helped Estuary Lodge maintain its brand personality while presenting a more polished image.

“I love that freetobook has allowed me to design the app the way I want,” Donna remarks. “It connects our website and just flows so nicely. Guests think GuestAppy is ours, that we’ve built it ourselves! It makes us look so professional.”

That sense of ownership and personalisation has helped the small motel stand toe-to-toe with much larger hotel chains.

“The bigger places can be a bit blasé; you just get impersonal emails. But with GuestAppy, what we’re providing really does make us look that step up.”

Behind the scenes, Donna’s workload has become lighter, and her stress levels have dropped significantly.

“I can’t stand Booking.com,” she laughs, “but GuestAppy has reduced so many of the problems I had. It’s just taken away that stress.”

Now everything feels frictionless, from the first message to the final review.

“It’s smooth sailing for both us and the guests,” she says. “That’s what matters.”

Slide 3

Emlyn’s Coppice

GuestAppy has helped Emlyn’s Coppice offer a more seamless guest experience while saving Nic valuable time. By capturing guests’ email addresses and communicating directly, messages now reach guests more reliably, even those booking through OTAs.

“It puts everything in one place for me,” Nic says. “And it puts everything in one place for the guests. That’s the main thing I love about it.”

The setup process was quick and intuitive, and the benefits were immediate. GuestAppy made it easier for guests to find the information they needed and reduced the number of repetitive pre-arrival questions Nic received.

“Everyone seems to be using it,” Nic says. “And I’ve had far fewer messages from guests asking about check-in details, because it’s all right there.”

Emlyn’s Coppice already enjoyed exceptional reviews before GuestAppy, but the addition of the app has strengthened that sense of professionalism and polish that modern travellers appreciate.

"This is what guests expect these days,” he says. “You need to look professional and make things easy for them. Don’t be old-fashioned; just do it."

GuestAppy delivers exactly what a glamping business needs: simplicity, reliability, and a touch of professionalism that elevates the guest experience.

"It’s slick, it’s simple, and it just works,” says Nic. “It’s made communication easier for me, and for the guests."

Slide 4

Hotel Hendrickx

Before GuestAppy, check-ins could take up to 30 minutes per guest. Now, it’s instant. That shift has given Jason the flexibility to focus on running his business, not chasing forms or answering repeated questions.

“I don’t have stress anymore. Everything’s automated, and I didn’t realise how much easier that would make my life.”

The app-style design of GuestAppy makes it feel familiar to guests and intuitive for any guest, no matter where they’re from. It’s sleek, simple, and intuitive, exactly what Jason wanted Hotel Hendrickx to represent.

“It looks professional and works like an app on any phone type and without having to download anything, guests love that. They walk straight in, everything’s ready, and it feels effortless.”

With GuestAppy, Hotel Hendrickx has created a guest experience that’s fast, friendly, and modern, all without needing extra staff or complex systems. It’s a perfect fit for small, independent hotels that want to deliver high standards with minimal hassle.

“It just works,” Jason says. “I’d definitely recommend it.”

Customise GuestAppy

Add your logo

Adding your logo is a simple yet effective way to reinforce your brand identity and create a cohesive guest experience.  

Custom colour

Why settle for a generic app when you can make it your own with a custom colour scheme? 

Unique domain

With a custom domain name, you can create a professional and cohesive online experience.

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Works on every device, your guest does not need to download anything!

Try out the interactive preview below!

How it Works

1
Set up your GuestAppy in a few clicks.
2
Guests will receive a message with a link to access the app, no downloads required.
3
Once the guest clicks the link, they will be taken to the messaging tab within the app where they can respond to your message or take other actions.
4
Guests can easily access GuestAppy through their internet browser.
5
Guests can explore the homepage and guide tabs for more information.

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FAQs

GuestAppy is an online app. This means your guest opens the app by clicking on a unique link sent to them via Messaging. Your guest does not need to download anything; they view the app just like any other webpage.

GuestAppy is only available to use in conjunction with the freetobook online diary and Messaging subscription for accommodation owners.

GuestAppy early access available by request. Please contact us if you want to try it out.

Your guest does not need to download anything. Each guest receives a unique link to their own GuestAppy webpage.

GuestAppy is a web application, and it will work on any device with a modern browser.