Congratulations to all the properties that have been featured in this year’s Travellers’ Choice Awards.  We all know the hard work and effort required to achieve excellent guest feedback so it’s wonderful for that to be acknowledged.

We’d like to give everyone a GREAT BIG ROUND OF APPLAUSE.

There are various award categories that work across every location and it’s great to see freetobook properties pretty much make up half of the UK’s top 25 B&Bs !  That’s 12 B&B’s in the top 25, a huge chunk, and we’re so proud to be working with the very best in the business.

Ensuring every guest receives the highest levels of hospitality day after day requires focus, passion and a commitment to continual improvement… well done.  Our congratulations also go out to everyone that received a Certificate of Excellence.

We’ve spotted a few more freetobook customers in various categories and locations elsewhere but please let us know if we’ve missed you out….. it’s not intentional!

UK & Channel Islands

**Best B&B & Inns Category**
Riverside Bed & Breakfast – Ambleside #3
The Redholme B & B #4
Avenue Guest House #5
The Old School Bed and Breakfast  #6
The Albaston #12
The Seacroft – Blackpool #13
Grendon Bed & Breakfast #17
The Old Parsonage #21
Alcuin Lodge #22
Fairhaven Country Guest House #23
Saxon Villa Bed and Breakfast #24
Bure Lodge #25

**Best Small Hotel Category**
Oceanic Hotel #2
The Rowborough #7
Marine Court Guest Accommodation #17
Tigh na Sgiath Country House Hotel #23

IRELAND
Avlon House #21 Best B&Bs in Ireland

COSTA RICA
Casitas Tenorio B&B #1 in Best B&Bs in Costa Rica and #2 in Best B&BS in South America

FRANCE
Carcassonne Bed and Breakfast #15 in Best B&Bs in France

CANADA
Brookside Inn Boutique Hotel #1 Best Small Hotel in Canada

MEXICO
Baldwin’s Guest House Cozumel #19 in Best B&Bs in Mexico

Traveller’s Choice 2020 awards
Newminster Cottage Bed and Breakfast
Min-y-Don Guest House
Upper Clements Cottages & RV Park
Reads Court Holiday Apartments
Pitfaranne Guest House
Bleriot’s Dover Bed & Breakfast
Ashburn Guest House
Voortrekker Shetland
Arundel House

While we certainly don’t do the hard work that earns these fantastic awards, freetobook does provide the smooth working, all in one booking solution that provides seamless guest service and gives these properties the free time to do the most important thing – look after their customers – because that’s what makes happy customers which in turn wins awards …

I’m also going to put a warning sign on these awards because they can drive traffic to the TripAdvisor website. This is not a good thing for accommodation owners (it “leaks” bookings) so please be careful of adding links on your website that take the guests away from your website. By all means trumpet your fabulous success but remember it is your award so don’t leak customers away.

As an update, we now find that Google and Facebook reviews are probably as important for guests. There is no longer a monopoloy in reviews so make sure you encourage guests to review you on other platforms (Google and Facebook) too.

Some links to related blogs from our past, might be interesting..
TripAdvisor ranking tips
10 Do’s and Don’ts for managing reviews (2013 but still good advice)