When we first announced GuestAppy, our goal was quite simple: to give independent hoteliers, B&Bs, and self-catering properties a clean, modern way to handle guest communication without adding to their daily workload.  

We knew it would be extremely useful to many of freetobook’s users. Today, thousands of guests are using GuestAppy every single day to check in, view arrival details, and get essential stay info right on their phones. 

As thousands of bookings pass through the system every day, GuestAppy has transformed into an essential guest experience tool. As part of this planned growth and continuous development, GuestAppy is now moving from its initial phase into a standalone feature. 

Before that happens, we wanted to take a moment to celebrate how property owners are using GuestAppy every day to save time, reduce stress, and delight their guests, plus tease a few major new features coming very soon! 👀 

Why Thousands of Properties Love GuestAppy Already  

We built GuestAppy around the everyday realities of running accommodation. Whether you’re juggling fifty tasks at once or trying to manage arrivals from afar, here is how real freetobook customers are using it:  

 1. Flawless Arrivals Without Being On-Site 

If you host off-site, manage self-check-in properties, or simply don’t have a 24/7 reception desk. 

• How GuestAppy helps:  Centralised messaging paired with a direct instant access link to the guest’s personalised app means you can deliver a warm, professional welcome and manage guest communication remotely, without missing a beat. 

“If you run any kind of self-service accommodation, this is a total no-brainer. You don’t need to send five separate emails anymore. It’s all together. It’s cleaner, smoother, and honestly, it just makes life easier.” – UStay, Liverpool 

“I don’t have stress anymore. Everything’s automated, and I didn’t realise how much easier that would make my life.” – Hotel Hendrickx, Valkenburg 

 2. Complete Peace of Mind Before Guests Arrive 

It’s easy to spend hours worrying if guests have read their emails, if they have agreed to your house rules, or if they know where to park. 

• How GuestAppy helps: It puts every critical detail – booking information, directions and check-in instructions – in a clear, mobile-friendly link right on their phone. Guests arrive confident, informed, and hassle-free. 

“We used to have people turning up saying they hadn’t received any messages. Now, because of GuestAppy, they’ve already got all the info; they know their room, their check-in process, it’s smooth sailing.” – Estuary Lodge, Harlech 

“Guests have said it’s helpful to know everything before they arrive, especially the parking info. It’s massively reduced stress for both the guests and us.” – Mariners Guest House, Plymouth 

 3. Stop Answering the Same Repetitive Questions  

Your day is constantly interrupted by texts and calls asking, “What time can I check in?”, “Where is the key box?”, or “Are we allowed to eat in our room?” 

• How GuestAppy helps: It acts as a digital concierge. Repetitive questions are answered automatically through information that lives on the guest’s personalised app so you can focus on running your business (or taking a well-earned break!). 

“It probably saves me an hour or two a week just from not having to answer as many guests’ questions.” – Emlyn’s Coppice, Gwespyr 

“It’s given us back time, reduced stress, and improved the guest experience.” – Mariner’s Guest House, Plymouth 

 4. The Perfect Guest Experience 

You care deeply about the brand you’ve built and meeting modern guest expectations. You know guests want instantaneous information on check-in day, but they definitely don’t want to download yet another app from the App Store just for a short stay.  

• How GuestAppy helps: It delivers a polished, high-end WebApp experience personalised for each stay directly via a simple link. It looks gorgeous on any device, requires zero downloads, and gives your property the slick, modern finish today’s guests expect. 

“It looks professional and works like an app on any phone type and without having to download anything; guests love that.” – Hotel Hendrickx, Valkenburg 

“It connects our website and just flows so nicely. Guests think GuestAppy is ours, that we’ve built it ourselves! It makes us look so professional. With GuestAppy, what we’re providing really does make us look a step up.” – Estuary Lodge, Harlech 

“This is what guests expect these days. You need to look professional and make things easy for them.” – Emlyn’s Coppice, Gwespyr 

What’s Coming Next: Integrated Key Codes & SMS Messaging 

We aren’t stopping here. We are constantly developing capabilities to make GuestAppy even better. We’re getting excited about two major feature enhancements releasing soon: 

• Automated Guest Key Codes: Through our new integration, properties using compatible smart locks will be able to automatically create a unique code for each booking, set when it becomes active and expires, and share it with guests through GuestAppy, without having to manage codes or send them manually.

• Direct SMS Messaging: Soon, you’ll be able to send crucial information, updates, and links directly to your guest’s phone via SMS straight from your freetobook diary, securing high open rates and instant communication on check-in day. 

These updates mean GuestAppy isn’t just a digital guide; it’s evolving into a complete, end-to-end guest management system.  

The Next Chapter for GuestAppy 

GuestAppy is moving from its trial period to a paid subscription feature. Now is the time to secure your access, streamline your admin, and deliver the best possible experience for your guests. 

Ready? 

If you’re already using GuestAppy, simply switch on auto-renew today to keep everything running without interruption. If you’re setting up for the first time, you can activate it directly inside freetobook today. 

Switch on Auto-Renew Today / Activate GuestAppy