Tucked away in Flintshire, North Wales, Emlyn’s Coppice is a peaceful, adults-only glamping retreat designed for couples seeking quiet moments outdoors. Each of the three luxury pods comes with its own fire pit, wood-burning hot tub, and – for the Orme pod – an exclusive sauna, offering guests the perfect blend of rustic charm and modern comfort.
Since opening in September 2021, owner Nic Breeze has poured care and attention into every detail, from indulgent extras like hampers and spa robes to the smooth, self-contained check-in process that lets guests relax from the moment they arrive.
“It’s all about the outside,” Nic says. “That’s the vibe we’re going for here.”
Running a glamping site means giving guests freedom and privacy, but it also comes with a unique challenge: ensuring they have all the right information before they arrive.
Before using GuestAppy, Nic relied heavily on freetobook’s Messaging feature, carefully crafting detailed instructions for every booking. But as many guests booked through OTAs like Booking.com, those messages sometimes went unseen, leading to occasional confusion on arrival.
“There’s no reception here, that’s part of the charm,” Nic explains. “But it means clear communication before arrival is everything.”
Nic wanted a simple, professional way to bring all guest information together in one place, something easy for guests to access and effortless for him to manage.
When Nic was invited to trial GuestAppy, it felt like the missing piece of the puzzle. Within minutes, all the key details guests needed – directions, contact information, and policies – were available in one sleek digital hub.
The setup process was quick and intuitive, and the benefits were immediate. GuestAppy made it easier for guests to find the information they needed and reduced the number of repetitive pre-arrival questions Nic received.
“Everyone seems to be using it,” Nic says. “And I’ve had far fewer messages from guests asking about check-in details, because it’s all right there.”
GuestAppy has helped Emlyn’s Coppice offer a more seamless guest experience while saving Nic valuable time. By capturing guests’ email addresses and communicating directly, messages now reach guests more reliably, even those booking through OTAs.
This improvement means fewer last-minute queries and a more relaxed arrival for guests, perfectly matching the laid-back, self-sufficient ethos of the site.
“It puts everything in one place for me,” Nic says. “And it puts everything in one place for the guests. That’s the main thing I love about it.”
Emlyn’s Coppice already enjoyed exceptional reviews before GuestAppy, but the addition of the app has strengthened that sense of professionalism and polish that modern travellers appreciate.
“This is what guests expect these days,” he says. “You need to look professional and make things easy for them. Don’t be old-fashioned; just do it.”
GuestAppy compliments the site’s personal, high-quality approach by taking care of the small details behind the scenes, giving Nic valuable time back to focus on what really matters, creating unforgettable stays for his guests.
“It probably saves me an hour or two a week just from not having to answer as many guest questions,” he estimates.
For Emlyn’s Coppice, GuestAppy delivers exactly what a glamping business needs: simplicity, reliability, and a touch of professionalism that elevates the guest experience.
“It’s slick, it’s simple, and it just works,” says Nic. “It’s made communication easier for me, and for the guests.”
GuestAppy helps independent glamping sites like Emlyn’s Coppice create a smoother, more professional guest journey; from booking to check-in and byond.
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