Communication is only the first part of Messaging, there is so much more. Your Messaging is fully integrated with your bookings so you can digitise parts of the guest experience, replacing some of your face-to-face interaction.
We call these “Guest Actions”, they are perfect for automating processes that were manual (saving you time) and/or replacing face-to-face tasks with digital ones.
Using Stripe with Messaging you can request payments in any message. Ideal for advance payments, deposits and balances before arrival, as well as for in-house payments at check-out or during stay.
For example, guests can make a Stripe payment on their phone (in the message) so there is no need for a face-to-face terminal – this will update in the booking. Even better, if they have ApplePay or GooglePay then payment is a quick thumb print on their phone.
Guests can pay at anytime from within a message if you are using Stripe alongside our Messaging system. Getting payments by message reduces unnecessary contact and can be initiated in an automated message or a manual one.
Just like the payment action guests can interact with the booking to change their arrival time. You can add a Confirm Arrival Time button to your messages so that when guests change their arrival time it simply updates in their booking, no manual changes required. With this information you can better manage everyone’s arrival times and prepare for their welcome.
We are currently adding registration to guest actions and aim to have it live by the end of June. Guests will be able to complete their registration details in Messaging so there’ll be no need for paper forms on arrival. This contactless registration puts guest safety first and streamlines check-in, avoiding any queues or delays.
As accommodation owners demand more automation we continue to enhance Guest Actions to automate more of your interaction with guests.
In addition, you can also brand Messaging with your logo, colours and customise messages to fit your style of communication by adding images and attachments. Why not take steps to further impress your guests.
You can sign up to Messaging for only £49 per year on a pay as you go basis.
You can access further details about this fantastic Messaging solution from within your freetobook account PLUS tab.