At freetobook we really work hard and pride ourselves in the solutions we build to help accommodation owners manage and grow their businesses. Such a large part of that is the communication you have with your guests. We asked how can that be better? Much, much better?
We are super proud to release our latest piece of work which takes messaging between you and your guests to a new level. The best hosts focus on ways to make their customer’s stay amazing and memorable. That’s why they are the best, guests enjoy their stay so much they want to come back and love sharing the experience with others in reviews and recommendations, building reputation and brand.
The critical parts of the experience start with the anticipation and build-up followed by the stay itself and the after-departure feedback. From the moment they book to the end of their stay you will want your guests to have the maximum you can offer. When you put guest communication as a core part of the service at each point of their journey you increase the likelihood of a happy customer.
It’s about giving your guests the right information before they even ask for it and finding out what guests want from you in good time and in a way that suits them. Email just doesn’t cut it anymore, messaging makes communication more immediate and intimate and that makes guests feel special.
To say we have just created a messaging system is a massive understatement, advanced messaging is the first version of a happy guest generator which we will continue to build on. We are certain that using advanced messaging will grow your guest relations and boost your direct bookings.
It’s easy to follow a message thread making communication natural, informative and fun.
(email is clunky and disjointed with no connection to what has already been said)
Messaging can be automated and include images, in the flow – so you look like a pro !
(email image attachments don’t look good and sometimes don’t even download)
Get more replies to messaging with the easy one click reply button. Your conversation flows and the best connection is made with your guest.
(email is tricky for customer to reply to, which email ? where did I put it ?)
It’s easy to know when a customer has opened your message, you can easily see if it has been read, or if the message failed.
(email is different on everyone’s browser so its difficult to know if your email has been received or not.)
Freetobook customers can setup advanced messaging in matter of seconds in the Tab “Plus”. For properties not yet using freetobook, why not signup today and enjoy all the marvelous solutions we provide for accommodation owners worldwide.