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Case study: High Grange Cottages

Ian and Caroline Cottam run High Grange Cottages and Farmhouse in North Yorkshire. Centrally situated between two National Parks and with easy access to the A1, visitors can travel west into the Yorkshire Dales or travel east to the North Yorks Moors and the coast. Alternatively guests can head over to Yorkshire's historic and picturesque cities of York and Harrogate or visit the historic market at Ripon.

"We had every confidence in freetobook so the fact that the payment system is all integrated already, meant the decision was easy. Before using FabPay we were taking cheques, bank transfers and using Paypal. However most people expect to be able to book and pay online or over the phone with a card nowadays. It's always a concern when using something new to do anything. It's all a learning curve!

The PCI compliance form was a bit scary but now freetobook even have a help tab for that. But if you do need to contact Worldpay they are very friendly and helpful there too.

"FabPay is so much cheaper and easier than Paypal. We love that with FabPay you take deposit payments automatically then balance payments via the e-mail link or over the phone."

FabPay is working really well for us. So many more people are booking direct from the website so it must be saving us hours as they get an automated reply which you set up as a template. Ian and I do everything from the cleaning to the grass cutting to the marketing and bookings so anything that saves time is a bonus. I'd much rather be outside doing the gardens than stuck in my office."

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